Conditions of Sale

YOUR TAILOR-MADE TRIP

1. Registration

   You agree to complete the trip, as detailed in your travel program, by registering. This is achieved by signing your travel program, the "Chauffeur-guide" terms and conditions of sale and, if applicable, the contractual terms and conditions of the proposed insurance you have chosen, which is effected by your acceptance in writing and by payment to "Chauffeur-guide" of the travel price in accordance with the terms and conditions specified in articles 1.2.1 and 1.2.2 below.

2. Payment terms - invoices

   1. For any registration made more than 30 days before the date of departure, a deposit of 30% of the total amount of the trip (hereinafter, the "Deposit") will be cashed by "Chauffeur-guide". For any registration less than 35 days before the departure date, payment must be made in one go and for the full price of the trip.
   2. You can pay the price of your trip (Deposit and then balance of the price for a registration more than 30 days before the departure date or total price for any registration less than 30 days before the departure date): (for any payment up to 30 days from the date of departure) - on the Site, by credit card or other payment method.
   3. For any payment whose amount is validated and collected by "Chauffeur -guide", a receipt will be provided and an invoice will be sent to the person who made the registration on behalf of the traveller(s) of the travel program. In the event of registration more than 30 days before the departure date of the trip, the balance of the trip price must be paid, without any reminder of "Chauffeur-guide", at the latest 30 days before the departure date. Any delay in the payment of the balance will be considered as a cancellation by you for which the cancellation fees referred to in Article 4 below will be applied. You do not benefit from a withdrawal period for the purchase of travel services. Your registration is final as soon as your travel program is signed. In case of difficulty, our advisers are at your disposal.

3. Group tours

   1. Registration: If you wish to register on one of our guided tours, Transport services proposed in our offer (brochure or Site), for example a "Signature trip" we invite you to make a request either from our Site, or by contacting one of our advisors who will establish your travel program for this tour. The total price of your trip will be the one mentioned on the program of your trip, depending on the dates of your trip and you can register as specified in 1.1. above. In the event of a discrepancy between the price mentioned in the brochure and that mentioned on the Site, only the available price is applicable. The payment terms are those provided for in article 1.2. 1.3.2 Cancellation for insufficient number of participants We may exceptionally be forced to cancel the start of a tour if the minimum number of registered participants is not reached. This decision will be communicated to you no later than

TRAVEL INFORMATIONS

1. Administrative and health formalities

   Before registering to undertake your trip, you must check that each of the travellers, according to their personal situation and nationality, is in possession of the valid passport (or identity card (IC) indicated for the visa) which will be used to carry out the intended trip as well as any other document(s) (visa, e-visa, ESTA authorization if in transit USA, family record book, authorization to leave the territory...) necessary and in compliance with the requirements for transit and/or entry into the country (ies) of travel. For the organisation of your trip, we inform you that some countries and/or service providers (in particular customs authorities, airlines, etc.) require the transmission of some of your personal data in order to complete forms and/or comply with instructions relating to their reservation and/or control system. To this end, we may be required to provide these service providers with the following information: your surname, first name(s), date of birth as shown on the passport or CNI (if the destination allows it) that you will use for your trip and to complete the transit or entry authorizations (visa, e-visa, ESTA.....), specify for each traveller (including children and babies), sex (male (M) or female (F)). WARNING: you must provide the same information above (surname, first name(s), date of birth and gender) in the same way to complete all other forms required for the completion of your trip, including flights on American airlines or for a trip with transit through the USA. Failure to comply with this procedure may result in a refusal of entry into the transit or destination territory. "Chauffeur-guide" provides this information for all nationals. For other nationalities, we are at your disposal to assist you in your efforts. It is the responsibility of each traveller to verify that his or her documents, in particular administrative and health documents, required for the completion of the trip, are in accordance with the information provided by "Chauffeur-guide", it being specified that it is the responsibility of the person who made the registration to the travel contract to relay information relating to the formalities to each of the travellers registered for the trip. "Chauffeur-guide" can under no circumstances be held responsible for the consequences of non-compliance by each traveller with police, customs or health regulations. A traveller who could not carry out a transport (in particular a flight) without presenting the required documents, mentioned on the contract of sale given to him, would not be entitled to any refund. E-visa: Several conditions are required to apply for this electronic visa: - Your passport must have been issued by an eligible country. Please contact us for the exact list of countries if your case is special. - Your passport must be valid for 6 months after your arrival

2. Information on safety and health risks

   For formalities and information on the countries you will be visiting, "Chauffeur-guide" advises you to consult the relevant authorities of your destination and transit countries. Additionally, please check with your country's ministry of foreign affairs for the latest travel advisory to India. "Chauffeur-guide" draws your attention to the fact that the information may change up to the date of your departure and advises travellers to consult it regularly. "Chauffeur-guide" may, for certain destinations, require you to sign the MEAE form of the country(ies) visited or crossed, as part of its obligation to provide information. This request does not constitute a disclaimer of liability. Health risks: We invite you to regularly consult the information provided by the competent authorities on the health risks of the country/countries you are travelling to

MODIFICATIONS / INTERRUPTIONS OF SERVICES REQUESTED BY THE TRAVELLER(S)

1. Transport services

   After registration for the trip, any change in transport and in particular in the name(s) of the passenger(s) may result in additional costs and/or penalties, the amount of which must be paid by the passenger(s) to "Chauffeur-guide" by any means before departure. If not cashed, "Chauffeur-guide" cannot be required to make the desired changes.

2. Other services

   After registration for the trip and before the departure date, any request for modification (additions or withdrawals (extension, deferred return, change of accommodation, etc.) of travel services may only be made with the prior agreement of "Chauffeur-guide" and payment to "Chauffeur-guide". costs incurred, by any means of payment that allows collection. If not cashed, "Chauffeur-guide" cannot be required to make the desired changes. As from the date of departure, any request for modification and/or non-fulfilment of all or part of the trip's services will not give rise to any reimbursement of the initial services. Any new services requested during the trip must be paid in advance to "Chauffeur-guide" or designated service providers.

3. Special cases

   Any request for modification of the departure and/or return date may give rise to additional charges. Failure to pay the modification costs would be considered as a cancellation/termination by the traveller(s) for which the conditions provided for in Article 4 will be applied.

TERMS AND COSTS OF CANCELLATION / TERMINATION

1. Total cancellation fee schedule

   150$ USD if cancellation more than 160 days before departure
   25% between 159 and 120 days before departure.
   50% between 119 and 90 days before departure.
   75% between 89 and 60 days before departure.
   100% from 59 days before departure.

2. Partial cancellation fees

   If one or more travellers registered on the same trip cancel their participation in a trip maintained for the other participants: - For personal services (not shared): the above cancellation fees (4.1) will be calculated for the traveller(s) who cancels on the price of the services (air tickets...) not consumed during the trip on the date of cancellation, - For shared benefits: a fee equal to 100%, regardless of the cancellation date, will be charged to the participant(s) who cancels on their share of the shared benefits of the trip, - When several travellers have registered on the same file and one of them cancels his trip, the cancellation fee is deducted from the sums collected by "Chauffeur-guide" for this file, regardless of who made the payment. In the event of cancellation, for any reason whatsoever, costs outside the trip subscribed to "Chauffeur-guide" and incurred by the traveller(s), such as travel expenses to the place of departure of the trip and return home, costs of obtaining visas, travel documents, vaccination expenses may not be reimbursed.

AIR TRAVEL

1. Airlines

   "Chauffeur-guide" will inform you on your travel schedule of the identity of the air carrier(s) likely to operate your flights with information on the schedules and, if applicable, the stops known on that date. In the event of any change subsequent to your registration, "Chauffeur-guide" undertakes to inform you, as soon as it becomes aware of it and until your departure, of any changes in the identity of the air carrier(s). In accordance with our obligation, we inform you that the European list of banned airlines can be consulted on the website https://ec.europa.eu/transport/modes/air/safety/air-ban_en or requested from your advisor "Chauffeur-guide" or check with your local authorities.
   We would like to point out that:
   
   • The stopover times are determined by the airlines according to their flight plans and can be modified without this constituting a reason for cancellation free of charge.
   • In the event that the airline that is to operate your flight is unable to provide you with assistance, despite its obligation to provide it, "Chauffeur-guide" may use another airline to arrange for you to travel under comparable transport conditions.
   • Remote check-in procedures (before going to the airport) to obtain the boarding pass (with or without choice of cabin seat) can be carried out within the deadlines (number of hours before the scheduled flight time) set by each airline according to the flights.

2. Conditions of carriage

   The conditions of carriage, in particular the number of authorized baggage and their maximum weight without surcharge, of the airline are available on the airline's website or on request from "Chauffeur-guide". In accordance with international air transport regulations, any airline may have to modify without notice, in particular the schedules and/or itinerary as well as the airports of departure and destination. In the event of modifications by the airline, in particular due to technical, climatic or political incidents outside "Chauffeur-guide", delays or cancellations or strikes outside "Chauffeur-guide", additional stopovers, changes of aircraft, routes, political or climatic events, if the traveller decides to cancel the trip, the cancellation fees referred to in Article 4 above shall be charged. "Chauffeur-guide" will not reimburse expenses (taxis, hotels, transport, catering...), as soon as the traveller is under the protection of the airline. In the event of delay in transport on departure or return from the trip and/or damage or loss of baggage, denied boarding (overbooking) and/or flight cancellation by the airline, it is the responsibility of each passenger, in order to enable him to assert his rights vis-à-vis the airline, to keep all original documents (tickets, boarding passes, baggage vouchers or other) and to request from the airline any written proof in the event of a baggage dispute, denied boarding (overbooking), flight delay or cancellation (hereinafter referred to as "Proof"). The traveller will send to the airline, as soon as possible, taking into account the short deadlines imposed, his claim with a copy of the Justifications and will keep the originals. The "Chauffeur-guide" Customer Service Department may, in case of difficulty, intervene with the airline to assist the traveller in following up the claim.

3. Routing before departure and on return

   For each traveller who organizes alone your pre- and post-routing services (transport, hotel...) to the place where the journey begins and to his home on return from the journey, "Chauffeur-guide" recommends that you purchase modifiable services (transport tickets...) at no cost and/or refundable and that you plan reasonable transfer times between airports/trains. "Chauffeur-guide" will not refund unused reserved services. Furthermore, "Chauffeur-guide" cannot be required to reimburse costs resulting from an unforeseeable event or unavoidable by a third party or by the traveller who modifies the services of your trip subscribed to "Chauffeur-guide" and/or implies the modification of the services of the trip subscribed to "Chauffeur-guide" and/or implies the modification of services reserved by the traveller(s) to ensure pre and/or post routing.

INSURANCES

1. Insurance Exclusion

   The contract for the provision of a chauffeur-guide does not include any insurance coverage. This includes, but is not limited to, insurance for accidents, injuries, damages, or losses incurred during the service period.

2. Force Majeure

   The chauffeur-guide service shall not be held responsible for any failure to perform, or delay in performance of, any of its obligations under the contract caused by events outside its reasonable control (Force Majeure Event). A Force Majeure Event includes, but is not limited to, acts of God, war, riots, civil commotion, acts of terrorism, governmental actions, natural disasters, fire, flood, epidemic, or other unforeseeable circumstances. No insurance coverage is provided for any claims arising out of a Force Majeure Event.

MINORS

PRICE

LAND-BASED SERVICES

1. Unused services/modifications

   Services not used during the trip (transfers, excursions, accommodation, car rental, flights...) due to the traveller(s) will not be reimbursed. As indicated in Article 3, services voluntarily modified on site at the request of the traveller(s) are subject to the conditions of local service providers and suppliers and any additional costs must be paid directly to local service providers, without engaging the liability of "Chauffeur-guide". Services not used on site (transfers, excursions, accommodation, etc.) due to the traveller will not be refunded

2. Details on group tours

   1. Single room

      On tours accompanied by a group or on Signature trips, a traveller who registers alone and has not opted for a single room will be charged the single room supplement at the time of registration. However, if we find someone who can share a room, we will deduct this supplement. As soon as the price is fixed on a basis of 3 people (room with double bed and an extra bed), as long as this distribution is not comfortable for adults, we advise you to ask for a single room. If the 3rd person wishes a single room, the supplement will be charged.

   2. Number of participants

      The maximum number of participants is indicated in the trip description. However, the maximum number may be exceeded by one participant in the event that the last person who registers wishes to travel with another person. The services will not be modified and the conditions of travel will therefore be identical.

CONTRACT ASSIGNMENT

COMPLAINTS

1. During the trip

   We invite you to contact "Chauffeur-guide" if you notice any non-conformity in the performance of your travel services, by calling our emergency number including contact details will be provided on the documents provided by "Chauffeur-guide". In the event of a claim, your failure to report any non-compliance in the performance of the services during your trip will be taken into account, if applicable, as long as it may have financial consequences.

2. After your trip

   Each traveller has the possibility to send a written complaint about the conditions of performance of his trip to "Chauffeur-guide", as soon as possible after the date on return from the trip, accompanied by supporting documents.

PERSONAL INFORMATION